’Do not disturb’… When we made this 100 year old sign tamper-proof, three things happened in housekeeping … and guest satisfaction. All of them dramatic. Game changing, it could be said.
1/. 93%* of guests who chose, chose ‘Do not disturb’. [*from 000’s stays].
2/. Multiple times the no. of guests, engaged with and displayed their choice
3/ ‘Best reviews’ also multiplied, with guests loving a 100% assured choice
1/. 93% of guests choosing ‘Do not disturb’ with this sign!? Half this % would still be jaw-dropping. But ‘unique’., ’privacy preference’., ‘security’., ‘choice’., ‘innovative’., perhaps ‘novelty’., security., (there’s more). They all combined. ALSO, guests can see that with their door closed, sign is 100% inaccessible, meaning no mischievous guest (or child), can change their ‘choice made’.
2/ Multiple – Much greater numbers and %’s of guests, engaged with sign.
3/ Best reviews – Our testing was mostly in-house (due patenting and design protection considerations). In the first year of the deployment of this sign, we were nominated and won THE “Best guest reviews” [entire U.k. – Laterooms].
Upgraded, redesigned tamper-proof (world’s first). Quieter, aesthetically improved … guests (with door open), quietly communicates their choice to the housekeeper. With a spotlessly clean room, and more expensive tech than ever kept inside guest rooms, it is mostly ‘Do not disturb’.
SAVINGS? Immense. Time, workload, cleaning materials, utilities, and staffing costs through much greater efficiencies. Savings which enable housekeepers to meticulously clean those rooms, for those guests, who have chosen cleaning. Everyone therefore, happy.